Refund policy
Return & Exchange Policy
At Nart Silk, we take great pride in the quality of our products. If for any reason you are not completely satisfied with your purchase, we gladly accept returns or exchanges under the following conditions:
Eligibility for Return
- Return Window: Returns must be initiated within 30 days from the delivery date.
- Condition of Items: Returned items must be unworn, unwashed, and in their original condition.
- Tags & Packaging: All original tags must remain attached and items must be returned in their original packaging. Products with removed or tampered tags will not be eligible for return or exchange.
Non-Returnable Items
- Items that show signs of wear, damage, or alteration.
- Items returned without original tags or packaging.
- Final sale or clearance items.
Refunds
- Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7–10 business days, depending on your financial institution.
- Original shipping fees are non-refundable.
Exchanges
- Exchanges are subject to product availability.
- If the requested item is not available, a refund will be issued instead.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
- We recommend using a trackable shipping service to ensure safe delivery of your return.
How to Initiate a Return
To begin a return or exchange, please get in touch with our Customer Care team at [your email/contact info] with your order number and item details. Our team will provide you with return instructions.